The ‘See it. Say it. Sorted.’ campaign is marking its tenth anniversary.

Since its launch in 2016, passengers have helped the British Transport Police record almost 83,000 crimes.

The campaign is one of the most recognised public safety messages in the country, encouraging passengers to trust their instincts and report anything that doesn’t feel right to the British Transport Police, by texting 61016.

Every year, more than 200,000 texts are now sent to the British Transport Police, by using the number. Last year saw an almost tenfold increase since the campaign was launched in 2016.

More than 1.5 million texts have been exchanged over the last 10 years, leading to more than 175,000 police deployments across the rail network.

‘See it. Say it. Sorted.’ is mandated across every train operator and station in England, Scotland and Wales and more than 60 per cent of people say they feel safer because of visible security measures when travelling. 

The campaign is a primarily a counter-terrorism campaign, but by promoting the 61016 number, people are able to report a wide range of other crimes and safety issues to the British Transport Police.

In March 2025, a passenger on a train to London Euston witnessed a man viewing graphic child abuse material on his phone and reported it by texting 61016. Officers intercepted the train, arrested the man and he was sentenced to over two years in prison.

The British Transport Police are receiving an extra £63 million in government funding over three years for 200 more officers, including 36 officers as part of a new team dedicated specifically to reducing violence and intimidation against women and girls.

This is as well as a £17 million investment to improve CCTV at stations.

Rail Minister Lord Hendy said: "We’re committed to making our railways safe, and for a decade, ‘See it. Say it. Sorted.’ has played a vital role in doing this, supporting the British Transport Police, transforming how people report crimes and issues across the network.

"Almost 83,000 crimes have been recorded through the 61016 number – proof that reporting leads to real action, showing the difference passengers can make simply by speaking up."

British Transport Police Chief Constable, Lucy D’Orsi, said: "For 10 years, ‘See it. Say it. Sorted.’ has encouraged passengers to report anything that doesn’t feel right, helping raise awareness of British Transport Police’s 61016 text service, which now receives more than 25,000 messages each month.

"The free, discreet service allows passengers to report crime, suspicious behaviour and sexual harassment directly to us, enabling swift action to keep people safe and bring offenders to justice. The public are our eyes and ears on the railway and their vigilance continues to play a vital role in helping keep the network safe."